Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Sep 28, 2006 08:32 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050342 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	BJ1R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	DREAMWEAVER 8 from P0055214
	Wired NIC	00:12:3F:89:B1:8F

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Oct 03, 2006 10:44 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Oct 03, 2006 10:44 AM	she can't print because her computer doesn't have a network connection.	Add Attachment
Audrey Macken	Oct 02, 2006 11:43 AM	She said this is still not working, and is doing the same thing as before.	Add Attachment
Brian Smith	Sep 28, 2006 09:02 AM	there were extra cables. I marked the correct ones and she needs to have anothe rport activated. Done on our end.	Add Attachment
Brian Smith	Sep 28, 2006 08:40 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Sep 28, 2006 08:40 AM	going to go take a look.	Add Attachment
Courtney Wehner	Sep 28, 2006 08:33 AM	SHe cannot to interent and her printer is not working now. SHe thinks it is the plugs that she messed up. She will be in till 9a and back at 10:15a.	Add Attachment