Service Request Ticket - # 17018

Service Request Information

CONTACT Name Guralnick, Lonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2006 01:02 PM
Department Phone 88863
Location Email guralnl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030633[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8G30Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:57:E9

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Joan Guralnick Sep 28, 2006 02:13 PM 
Task reassigned to Brian Smith.
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Joan Guralnick Sep 28, 2006 02:13 PM 
Brian, Lonnie called me once this afternoon and 
I made this ticket.  I had no knowledge of the 
earlier ticket. It is my guess that he is still 
havaing problems.  Unless he has told you 
otherwise.  He is not going to nag you.
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Brian Smith Sep 28, 2006 01:49 PM 
seems like he would have called back by now if he
was still having problems. Closing the task.
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Brian Smith Sep 28, 2006 01:36 PM 
Task reassigned to Brian Smith.
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Brian Smith Sep 28, 2006 01:36 PM 
this morning he didnt have a network connection, I
asked him to reboot the machine in hopes that
running the login scripts again will fix itself.
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Joan Guralnick Sep 28, 2006 01:04 PM 
He is able to access documents throuogh Word.  
But he needs access to his network drives from My 
Computer.
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