Service Request Ticket

Service Request Information

CONTACT	Name	Sprenger, Cindy	Date	Sep 29, 2006 10:07 AM
	Department		Phone	14006
	Location		Email	sprengec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030762 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	7PC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047503, Dreamweaver MX 2004 from P0049292
	Wired NIC	00:0C:F1:E9:FA:54

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Oct 03, 2006 10:55 AM	seems that the keyboard tray was pushing some keys down. Showed her how that could happen and told her to double check that the next time it was happening. If there was nothing on the keyboard to call have a tech sent out right away to look at it.	Add Attachment
Ronni Luchterhand	Oct 03, 2006 09:26 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Oct 03, 2006 09:26 AM	heading over	Add Attachment
Courtney Wehner	Oct 02, 2006 08:07 AM	She called back and said that her computer is still making noises.	Add Attachment
Audrey Macken	Sep 29, 2006 11:28 AM	Her computer is still acting strange, she is getting wierd windows popping up all over the place and her computer started beeping.	Add Attachment
Ronni Luchterhand	Sep 29, 2006 10:41 AM	took over a new keyboard, appears to have fixed the problem. She will call back if the problem returns	Add Attachment
Ronni Luchterhand	Sep 29, 2006 10:32 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Sep 29, 2006 10:32 AM	called, went straight to vm, heading over	Add Attachment
Audrey Macken	Sep 29, 2006 10:08 AM	While she is typing, the screen will start blinking and it will type letters other than what she is typing.	Add Attachment