Service Request Ticket - # 17053

Service Request Information

CONTACT Name Edwards, Leta N.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2006 02:11 PM
Department Advancement & Foundation Phone 88149
Location Email edwardsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020660[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. B77KW21 Location PDR

CPU Pentium 4-2.26GHz


OS Unknown Software office XP Pro from P0042963, Adobe Creative Suite Prem from P0049693 moved to W#20060232

Wired NIC 00:07:E9:77:BD:D3

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Oct 02, 2006 10:15 AM 
ran adobe updates... problem appears to be fixed.
 this machine is so problematic that we'd have
saved several hours of work by just rebuilding the
harddrive... but for now, it is still limping along.
 Add Attachment
Ronni Luchterhand Oct 02, 2006 09:50 AM 
Task reassigned to Ronni Luchterhand.
 Add Attachment
Ronni Luchterhand Oct 02, 2006 09:50 AM 
called, heading over
 Add Attachment
Courtney Wehner Oct 02, 2006 09:06 AM 
She called back and said that she can barely do 
any work because the popup window keeps popping 
up in the middle of her work. She is there now 
and will be for awhile.
Add Attachment
Jonathan Guillen Sep 29, 2006 02:25 PM 
She has a PrintKey 2000 application installed. 
Whenever she hits the print key, adobe acrobat 
pops up and asks where she'd like to save the 
screen dump to, but she wants it to print her 
document instead.
 Add Attachment