Service Request Ticket - # 17068

Service Request Information

CONTACT Name Kosko, Kenneth A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2006 07:52 AM
Department The Research Institute Phone 88751
Location Email koskok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041075[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 8200 - TRI Purchased - TRI# 87321043
Serial No. Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:02:B3:BD:89:30

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Oct 02, 2006 10:45 AM 
He was trying to log in to the local machine 
with his network user name and password.  I 
explained the difference to him and he is good 
now.
 Add Attachment
Courtney Wehner Oct 02, 2006 10:31 AM 
Task reassigned to Joan Guralnick.
 Add Attachment
Courtney Wehner Oct 02, 2006 09:04 AM 
He said that he will be in and out but he will 
leave his office unlocked and open
 Add Attachment
Courtney Wehner Oct 02, 2006 07:54 AM 
He said that he does not know what to enter and 
so he is leaving it on the error message page.
Add Attachment
Courtney Wehner Oct 02, 2006 07:53 AM 
He clicked on OK to log on it told him he had to 
enter his address before he could connect.
Add Attachment