Service Request Ticket

Service Request Information

CONTACT	Name	Bliss, Ann	Date	Oct 02, 2006 02:04 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	88368
	Location		Email	blissa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040672 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	87T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	87t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:0B:F2

TECHS	Submitted by	Brian Smith	Contact	bsmith2@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 23, 2006 11:37 AM	part ordered	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 05:10 PM	Task reassigned to Joe Crowe.	Add Attachment
Jonathan Guillen	Oct 09, 2006 02:23 PM	Clarification: she called back with the previous number.	Add Attachment
Jonathan Guillen	Oct 09, 2006 02:22 PM	20040672	Add Attachment
Myron Hoeckle (Student)	Oct 09, 2006 01:20 PM	Wou # confirmed...	Add Attachment
Ronni Luchterhand	Oct 09, 2006 09:18 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Ronni Luchterhand	Oct 09, 2006 09:18 AM	per Joe, being assigned to Myron ((Myron, we just need to confirm the WOU#))	Add Attachment
Ronni Luchterhand	Oct 09, 2006 09:17 AM	her office hours are MW, 2-350	Add Attachment
Ronni Luchterhand	Oct 09, 2006 09:10 AM	tried calling, no answer... HU40672BLISSA is her machine in active directory... so my assumption would be that the WOU# is 20040672, which has a mfwarranty date of 3/15/2008	Add Attachment
Ronni Luchterhand	Oct 05, 2006 09:03 AM	called, left vm for WOU#	Add Attachment
Joe Crowe	Oct 04, 2006 11:27 PM	Hi Ronni, Can you get the wou#...if it's under warranty, we'll handle it that way.	Add Attachment
Joe Crowe	Oct 04, 2006 11:27 PM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Oct 04, 2006 09:08 AM	Task reassigned to Joe Crowe.	Add Attachment
Ronni Luchterhand	Oct 04, 2006 09:08 AM	who do we need to inform to get this ordered?	Add Attachment