Service Request Ticket

Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	Oct 02, 2006 02:48 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020709 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	9C55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshop, Macromedia Dreamweaver
	Wired NIC	00:07:E9:77:B3:96

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 03, 2006 05:51 PM	Task reassigned to Joe Crowe.	Add Attachment
Audrey Macken	Oct 03, 2006 04:31 PM	Michele called again and would like a call back.	Add Attachment
Audrey Macken	Oct 03, 2006 04:11 PM	Michele called again and would like a call back.	Add Attachment
Audrey Macken	Oct 03, 2006 03:48 PM	Michele Burke called about this and would like to know if they could still use this computer until someone works on it, unless it is being worked on or about to be worked on. She can be reached at the reference desk at 88899. You can also speak to Jerrie about this at the same number.	Add Attachment
Joan Guralnick	Oct 03, 2006 01:27 PM	reference desk computer. Will leave the computer on so someone can work on it at any time	Add Attachment
Brian Smith	Oct 03, 2006 11:49 AM	called and left a voicemail	Add Attachment
Jonathan Guillen	Oct 02, 2006 02:49 PM	A popup window says that the computer has been infected with spyware. Computer reports that an application called "Pest Trap" has been installed.	Add Attachment