Service Request Ticket

Service Request Information

CONTACT	Name	Deane, Jeanne	Date	Oct 03, 2006 08:27 AM
	Department	Social Science	Phone	88288
	Location		Email	deanej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040830 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3H4T161	Description	Dell All-in-One Printer 962 with 3-year Warranty
	Serial No.	3h4t161	Location	PDR 2023 Giveaway
	Model	INKJET 962	Hostname
	Notes	All in one with ADF	Ink/Toner Refill

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Oct 05, 2006 01:54 PM	second task created and it has already been assigned to joe.	Add Attachment
Brian Smith	Oct 05, 2006 11:46 AM	called and left a voicemail to verify that they in fact only want the faculty members to be able to print over the network, not scan.	Add Attachment
Ronni Luchterhand	Oct 04, 2006 10:00 AM	Task reassigned to Brian Smith.	Add Attachment
Ronni Luchterhand	Oct 04, 2006 10:00 AM	called. she was under the impression that Brian was taking care of it. I said I would check with him, was not able to get any more info from her. At this point, the printer should be able to print from the professors' offices, but I have no idea how we could go about setting it up to scan from them... is it even possible? I thought that was why it was set up on a local machine.	Add Attachment
Brian Smith	Oct 03, 2006 10:23 AM	they really just want to know the best way to connect the SS faculty to this printer.	Add Attachment
Brian Smith	Oct 03, 2006 09:49 AM	left a message for a less cryptic task.	Add Attachment
Courtney Wehner	Oct 03, 2006 08:30 AM	The scanner is called \\ss30766student\dellphotoaioprinter962 She would like to be notified when this is complete. Thanks	Add Attachment