Service Request Ticket

Service Request Information

CONTACT	Name	Kramer, Kathy	Date	Oct 03, 2006 08:46 AM
	Department		Phone	88169
	Location		Email	kramerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051158 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	S0612YB90E0	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:98:1E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Oct 03, 2006 08:55 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Oct 03, 2006 08:55 AM	working now	Add Attachment
Brian Smith	Oct 03, 2006 08:50 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Oct 03, 2006 08:50 AM	going to take a look.	Add Attachment
Courtney Wehner	Oct 03, 2006 08:47 AM	This is located in 101. She needs to retrieve a Word document from the server. When she tries to gets into server 5 it just sits there and does not do anything.	Add Attachment