Service Request Ticket - # 17129

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2006 07:47 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Laserjet 2200DN printer
Serial No. CNGSG21691 Location PDR

Model C7063A Hostname
Notes 19PPM, 1200DPI,350 Sheet input, NIC: 00-01-E6-9E-19-14 Ink/Toner Refill

Wired NIC 00:01:E6:9E:19:14

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Michael Orr Oct 04, 2006 12:51 PM 
Task reassigned to Joe Crowe.
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Michael Orr Oct 04, 2006 12:47 PM 
Took it back to the library. Same error. All three
LEDs light up. This code means you have to hold
down both the cancel and go buttons at the same
time to get another code. That code is not listed
anywhere on HP's LED page. For reference the page
is located at: 
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=28861&prodTypeId=18972&prodSeriesId=28861&objectID=bpl10582

Brought the printer back over here.
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Michael Orr Oct 04, 2006 12:20 PM 
Printed just fine over here. Going to take it back
and set it up. Hopefully it'll work over there too.
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Michael Orr Oct 04, 2006 12:20 PM 
Task reassigned to Michael Orr.
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Michael Orr Oct 04, 2006 11:58 AM 
Task reassigned to Joe Crowe.
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Michael Orr Oct 04, 2006 11:58 AM 
Couldn't find a fix. Just won't print. Doesn't
spin rollers or anything. Just sits there. All 3
LED lights come on. Couldn't find any useful info
on HP's website. Brought back for Joe to work on.
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Michael Orr Oct 04, 2006 11:33 AM 
Task reassigned to Michael Orr.
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Michael Orr Oct 04, 2006 11:32 AM 
Going over to check it out.
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