Service Request Ticket - # 17161

Service Request Ticket - # 17161

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Service Request Information

CONTACT	Name	Dukes, Gary	Date	Oct 04, 2006 05:54 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010891 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4500 Series,Pentium 4 -1.8GHz
	Serial No.	D51LK11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software	Office XP PRO from P0037777
	Wired NIC	00:02:B3:AA:F0:06

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Oct 17, 2006 02:07 PM	Haven't heard from her at all. Going to go ahead and close the task.	Add Attachment
Michael Orr	Oct 12, 2006 02:31 PM	Kathleen Stuart 88683 ASWOU Executive Director of Student Organizations Called and left VM asking her to call and let us know if the issue is resolved.	Add Attachment
Michael Orr	Oct 11, 2006 01:00 PM	Going to leave the ticket open for now. If we don't hear from her in the next few days I'll close the ticket.	Add Attachment
Michael Orr	Oct 11, 2006 12:59 PM	Looked at the machine, she was there when I got there. System was running VERY slowly. Only 350MB were assigned to her pagefile so I reset that to system managed and ran the Windows Defender. It found 4 files which it successfully fixed.	Add Attachment
Michael Orr	Oct 11, 2006 12:14 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Oct 11, 2006 12:14 PM	Called, left VM, going to go over and see if I can get access to her office.	Add Attachment
Joan Guralnick	Oct 05, 2006 11:50 AM	she will be available at these times please call and set a time with her today until 1230 monday 1000 - 1100 12-1300 1400-1500 tuesday after 1400 wednesday 1200 - 1300	Add Attachment
Ronni Luchterhand	Oct 05, 2006 09:33 AM	called left vm	Add Attachment
Michael Orr	Oct 04, 2006 05:57 PM	There was evidently another ticket opened already for this issue, but I couldn't find it anywhere, she didn't know whose name it was under, and she didn't have a ticket number. So I made this ticket. If anyone knows which ticket the other one is please consolidate it with this ticket.	Add Attachment
Michael Orr	Oct 04, 2006 05:56 PM	Kathleen Stuart 88683 ASWOU Director of Student Organizations. She's not in the user list (she's a student) so I assigned the issue to Gary Dukes. Her specific ASWOU position is also not on the list.	Add Attachment
Michael Orr	Oct 04, 2006 05:54 PM	Not sure if it's spyware, programs running in the background etc. Something's made her machine run really slowly.	Add Attachment