Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Oct 05, 2006 01:47 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040438 (opens in a new window)	Bldg/Room	ITC
	Service Tag	D6M3Z51	Description	Latitude D505, Pentium M, 1.60GHz with 15.0 SXGA+
	Serial No.	D6M3Z51	Location
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0050020, Adobe Creative Suite Premium(Photoshop, Illustrator,InDesign,GoLive, Acrobat Pro, and Version Cue) from P0050020
	Wired NIC	00:0F:1F:CB:0D:89
	Wireless NIC	00:0E:35:79:7F:06

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 07, 2006 02:48 PM	Debbie Picked up laptop last week Task finished	Add Attachment
Tricia Flaherty	Oct 23, 2006 11:35 AM	He dropped off Debbie's laptop on friday	Add Attachment
Tricia Flaherty	Oct 10, 2006 10:29 AM	I placed this recall order this morning after receiving info from Ronnie. it should take about 20 business days accroding to email from DELL, I called and left voice mail for Stan letting him know I would contact him as SOON as it arrived...placing this on hold until replacements arrive	Add Attachment
Brian Smith	Oct 10, 2006 09:43 AM	ronnie told me to put this under you so that you could look into it and then get back to her.	Add Attachment
Brian Smith	Oct 10, 2006 09:42 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Joan Guralnick	Oct 05, 2006 01:48 PM	He says that this machine was identified as needing the battery replaced under the Sony replacement issue. He was wondering where we were with that. He wanted to bring the machine down right now and I discouraged him.	Add Attachment