Service Request Ticket

Service Request Information

CONTACT	Name	West, Ryan	Date	Oct 05, 2006 04:15 PM
	Department	Financial Aid	Phone	88476
	Location		Email	westr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030422 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 3.0GHz
	Serial No.	FL0Z141	Location	PDR
	CPU	Pentium 4-3.06Ghz
	OS	Unknown	Software	MS Office 2003 Pro from P0045604 installed as Office XP PRO, Adobe InDesign V3.0 WIN from P0047835
	Wired NIC	00:0C:F1:8D:70:72

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 23, 2006 03:18 PM	The cable is way too short. He cannot go the route he wants. 5 Meters is the max USB length.	Add Attachment
Joe Crowe	Oct 23, 2006 03:09 PM	Task reassigned to Joe Crowe.	Add Attachment
Tricia Flaherty	Oct 23, 2006 11:39 AM	Deliver and setup ordered 15" printer cable for Ryan West I will put cable with invoice in tech inbox	Add Attachment
Ronni Luchterhand	Oct 06, 2006 09:20 AM	took a look at the printer, they can get an LPT cord or a USB, told them of the usb option and pointed out that the extensions are cheaper and can be used for other items in the event that it is no longer needed. He will go through the purchase request system.	Add Attachment
Ronni Luchterhand	Oct 06, 2006 09:11 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Oct 06, 2006 09:11 AM	heading over	Add Attachment
Audrey Macken	Oct 05, 2006 04:15 PM	He got a new desk and the cable from his computer to the printer will no longer reach.	Add Attachment