Service Request Ticket - # 17200

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Service Request Information

CONTACT	Name	Burke, Michele	Date	Oct 05, 2006 09:12 PM
	Department		Phone	88818
	Location		Email	burkem@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Computer	Edit WOU #	20040098 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	Power Mac G5 Dual 2GHz #Z0AB
	Serial No.	g8437az0qpq	Location	PDR
	CPU	G5-Dual 2GHz
	OS		Software
	Wired NIC	00:0D:93:6C:F9:C0
TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	rluchte@wou.edu	88925

Tracking

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Oct 06, 2006 09:31 AM	took over a replacement	Add Attachment
Ronni Luchterhand	Oct 06, 2006 09:23 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Oct 06, 2006 09:23 AM	taking one over	Add Attachment

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