Service Request Ticket - # 17214

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2006 03:59 PM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20060154[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in flat panel monitor #1907FP
Serial No. CN0DC3237161866RBLX7 Location PDR
TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Jonathan Guillen Oct 06, 2006 04:45 PM 
Nevermind, already closed.
 Add Attachment
Jonathan Guillen Oct 06, 2006 04:45 PM 
She called back to let us know that she has 
resolved the problem. Closing ticket.
 Add Attachment
Jonathan Guillen Oct 06, 2006 04:12 PM 
Updated ticket with WOU number.
 Add Attachment
Joe Crowe Oct 06, 2006 04:05 PM 
Task reassigned to Joe Crowe.
 Add Attachment
Jonathan Guillen Oct 06, 2006 04:02 PM 
Kathy will be around until 5 PM.
 Add Attachment
Jonathan Guillen Oct 06, 2006 04:01 PM 
They were doing some data entry but the student 
logged in had to leave, Kathy and another student 
continued but were distracted for a time and came 
back to find the station locked. The student 
whose account has locked the station has been 
called but has not been reached yet. They need to 
unlock the station so they can save their work.
 Add Attachment