Service Request Ticket - # 17286

Service Request Information

CONTACT Name Olsen, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2006 03:28 PM
Department Phone 88359
Location Email olsenr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20030484[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description LaserJet 2300 printer
Serial No. CNBGH00888 Location PDR 2023 Giveaway

Model Q2472A Hostname
Notes local laser printer Ink/Toner Refill

TECHS Submitted by Cinthya Mendez Contact cimende@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Nov 07, 2006 02:37 PM
Looks like the problem was his toner cartridge.
Had lines on the paper before it hit the fuser.
he's going to order a new one from his department.
I'm closing the ticket.
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Michael Orr Nov 07, 2006 02:18 PM
On my way over to see if I can determine if it's
the toner or the fuser.
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Michael Orr Oct 31, 2006 02:58 PM
Called, left voicemail asking when we can come
over and check printer to see if it's the toner or
the fuser that's causing the lines to be printed
on the page.
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Michael Orr Oct 26, 2006 02:52 PM
Task reassigned to Michael Orr.
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Michael Orr Oct 26, 2006 02:52 PM
This printer is putting lines across the page at
about 1.5 inch intervals. Looks like something
internal is borked. Going to ask joe about it.
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Courtney Wehner Oct 26, 2006 09:09 AM
He called in and wants to know if someone could 
come in soon. He is there only till 10a and then 
back at 2p-3p.
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Michael Orr Oct 24, 2006 02:27 PM
Called department secretary. His office hours are
Tuesdays and Thursdays from 9 to 10 and 2 to 3.
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Michael Orr Oct 24, 2006 02:23 PM
Called, left a vm asking him to call in with times
we can come and take care of this for him. Only
left this task number. Please update 17287 as well
if he calls in.
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Michael Orr Oct 18, 2006 12:07 PM
Called, no answer. Did not leave vm since I left
one yesterday afternoon.
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Michael Orr Oct 17, 2006 03:27 PM
Called and left a voicemail asking him to call us
and let us know when to come by for this ticket
and ticket 17287.
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Cinthya Mendez Oct 11, 2006 03:31 PM
Says he wants maintenance done to printer 
#20030484[Edit Inv]. Says it prints sloppy. It is located 
in room #106. Says to contact him through phone 
first. 
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