Service Request Ticket - # 17297

Service Request Information

CONTACT Name Wildfang, Connie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2006 09:22 AM
Department College of Education Phone 88689
Location Email wildfangc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020767[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. BRHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office XP Pro from P0043102, Dreamweaver MX from P0043066 upgraded to Dreamweaver v8 from P0059359

Wired NIC 00:07:E9:6A:04:96


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Ronni Luchterhand Oct 12, 2006 11:00 AM
Task reassigned to Joe Crowe.
Add Attachment
Ronni Luchterhand Oct 12, 2006 11:00 AM
the computer is running "normally" slow for most
of the time.  She only has 256 RAM, it takes a few
moments for a program to load, but that is normal.
 Beyond that.  If you open 2-3 programs (or try
to) at one time, the computer slows to the point
of freezing and requires a manual reboot.  It is
never the same programs.  There appears to be no
spyware, no viruses, and the programs run great
individually (just at about 256 RAM).  

Turning this over to you Joe, is there anything
special we can do to make it run smoother if not
faster other than a memory upgrade (the only thing
I could think of).  

I told them I was turning this over to you as I
can find nothing wrong with the machine and it may
need an upgrade.  Connie said she needs a "work
horse" for the next 12 months because of a project
she is working on.  Also, that they were buying
Dreamweaver 8 for it.  Imo, DW8 will not run on
her machine.
Add Attachment
Ronni Luchterhand Oct 12, 2006 10:08 AM
Task reassigned to Ronni Luchterhand.
Add Attachment
Ronni Luchterhand Oct 12, 2006 10:08 AM
heading over 
Add Attachment
Courtney Wehner Oct 12, 2006 09:23 AM
She said it took her a hour to get into the 
internet. She needs help with this. Thanks
Add Attachment