Service Request Ticket - # 17300

Service Request Information

CONTACT Name Whitley, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2006 09:48 AM
Department Phone 88950
Location Email whitleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030510[Edit Inv] (opens in a new window) Bldg/Room VAL 215
Service Tag 43RGQ41 Description Dimension 4600, P4-2.80GHz
Serial No. 43RGQ41 Location Julie Whitley

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E4:89:7D

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Oct 12, 2006 01:01 PM 
done
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Brian Smith Oct 12, 2006 12:21 PM 
called and left a voicemail asking if the task 
had been completed.
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Brian Smith Oct 12, 2006 10:15 AM 
he is going to run windows updates on the machine.
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Brian Smith Oct 12, 2006 10:13 AM 
Task reassigned to Brian Smith.
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Courtney Wehner Oct 12, 2006 10:08 AM 
After reboot the drives show up ok but she still 
is having problems with the program "svc 
host.exe" It was using 100% of the processor and 
between 50 and 150 mega bites of ram. Now it is 
settled on 68 megs. They are in VH 215
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Courtney Wehner Oct 12, 2006 09:50 AM 
"No network provider excepted the given network 
pass" Mike Ellis was over there helping her and 
he tried to log in to her machine too and the 
drives were missing.
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