Service Request Ticket - # 17342

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2006 01:15 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040309[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4300DTN Printer #Q2434A
Serial No. SCNGY305081 Location PDR

Model Q2434A Hostname
Notes Maintenance Kit for LJ 4300 #Q2436A from P0064074 1-2008 Ink/Toner Refill

Wired NIC 00:0E:7F:34:18:6D

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Jonathan Guillen Oct 16, 2006 01:02 PM 
Task reassigned to Adam Wehner.
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Courtney Wehner Oct 16, 2006 11:23 AM 
she called in and said that she still needs the 
cartiridge and now she another of the same model 
for the other printer.
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Jonathan Guillen Oct 13, 2006 02:18 PM 
User called to say that the cartridge Joe dropped 
off did not fit and is the incorrect model. The 
correct model is Q1339A.
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Joe Crowe Oct 13, 2006 02:18 PM 
Hey Shaun.  I grabbed one cartridge from 002.  I
left the empty box on the floor.  I also set the
used cartridge on the floor.  I didn't want them
to get mixed in and didn't know where they should go.
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Joe Crowe Oct 13, 2006 02:17 PM 
Task reassigned to Shaun Gatherum.
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Jonathan Guillen Oct 13, 2006 01:17 PM 
The replacement cartridge was already used. They 
need a new cartridge in the printer and a new 
standby cartridge for the cupboard. The used 
cartridge is up at the WUC info desk if it is 
needed.
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