Service Request Ticket

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Service Request Information

CONTACT	Name	Hewett, Dianna	Date	Oct 13, 2006 01:21 PM
	Department	Business/Economics Division	Phone	88722
	Location		Email	hewettd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010617 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400 Series, Pentium 4-1.6 GHz
	Serial No.	FQQ0911	Location	PDR
	CPU	Pentium 4-1.6GHz
	OS	Unknown	Software	Music Match 6.0 for Windows XP Dell Picture Studio for Windows XP, Corel Word Perfect Office 2002, Dragon Naturally Speaking
	Wired NIC	00:02:B3:98:55:5D

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 23, 2006 04:19 PM	delivered.	Add Attachment
Myron Hoeckle (Student)	Oct 23, 2006 01:50 PM	inventory updated.	Add Attachment
Myron Hoeckle (Student)	Oct 23, 2006 08:51 AM	ghosted, word perfect, java RTE installed, updated.	Add Attachment
Courtney Wehner	Oct 19, 2006 10:12 AM	She called for an update and talked with Myron so she is happy for now.	Add Attachment
Tricia Flaherty	Oct 17, 2006 10:46 AM	I have a gfa machine to replace this station I will bring over to TECH inbox with form W#20060212 and 20060321 please remember to do all inventory updates on old and new equipment and mark old tower with GFA to BE PDRED label so that it is not redistributed	Add Attachment
Brian Smith	Oct 16, 2006 11:37 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Brian Smith	Oct 16, 2006 11:37 AM	I dropped off a thin-client.	Add Attachment
Myron Hoeckle (Student)	Oct 16, 2006 11:06 AM	Task reassigned to Brian Smith.	Add Attachment
Myron Hoeckle (Student)	Oct 16, 2006 08:52 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Myron Hoeckle (Student)	Oct 16, 2006 08:52 AM	you can reassign it to me after if you wish	Add Attachment
Myron Hoeckle (Student)	Oct 16, 2006 08:52 AM	ronni please drop off a thin client since you are next on the tech hours list thanks	Add Attachment
Courtney Wehner	Oct 16, 2006 08:45 AM	She called back and said that she would rather not have a thin client but if that is the only option she has then that is fine. SHe is in her office now and till this afternoon. Thanks	Add Attachment
Myron Hoeckle (Student)	Oct 16, 2006 08:16 AM	called left a message informing her of the situation and asked if she wanted a think client.	Add Attachment
Myron Hoeckle (Student)	Oct 13, 2006 04:25 PM	repair is still at 39 minutes	Add Attachment
Myron Hoeckle (Student)	Oct 13, 2006 04:20 PM	running windows repair	Add Attachment
Myron Hoeckle (Student)	Oct 13, 2006 03:17 PM	computer in the tech area.	Add Attachment
Myron Hoeckle (Student)	Oct 13, 2006 01:49 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Jonathan Guillen	Oct 13, 2006 01:21 PM	This just started happening after lunch today. She is only in the office until 3 today.	Add Attachment