Service Request Ticket - # 17362

Service Request Information

CONTACT Name Henkels, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2006 11:31 AM
Department Social Science Phone 88544
Location Email henkelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030700[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GQC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:58:81

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Oct 16, 2006 03:43 PM 
I did all of his windows updates.  I told it not 
to ask about .net updates anymore.  I also 
cleaned out all of his temp caches.  I 
uninstalled msn search toolbar. I installed 
google.  I also uninstalled netscape.  He said 
he doesn't use it and get rid of it.
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Jonathan Guillen Oct 16, 2006 02:33 PM 
Joan is swinging by Mark's office.
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Jonathan Guillen Oct 16, 2006 02:32 PM 
Task reassigned to Joan Guralnick.
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Jonathan Guillen Oct 16, 2006 02:30 PM 
User called back. He needs to get some work done 
but does not want to shut down his computer until 
the problem is fixed.
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Courtney Wehner Oct 16, 2006 11:31 AM 
He will be in today from 1:15p-5p. He would like 
someone to come then.
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