Service Request Ticket - # 17367

Service Request Information

CONTACT Name Jones, Ray   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2006 01:38 PM
Department Athletics Phone 88516
Location Email rajones@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050761[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag BWYXG81 Description Inspiron XPS, Pentium M, 2GHz/2MB Cache/533MHz FSB
Serial No. BWYXG81 Location

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0054544

Wired NIC 00:12:3F:E5:13:74


Wireless NIC 00:13:CE:3A:7F:C2

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Oct 20, 2006 09:41 AM 
Task reassigned to Brian Smith.
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Myron Hoeckle (Student) Oct 20, 2006 09:41 AM 
brain took care of this when he delievered a coach
machine.
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Brian Smith Oct 17, 2006 09:04 AM 
Task reassigned to Myron Hoeckle.
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Jonathan Guillen Oct 16, 2006 04:18 PM 
User called back. The DVD burning software 
installed on the laptops does not recognize any 
DVDRW drives. Reopening ticket.
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Joe Crowe Oct 16, 2006 01:43 PM 
Task reassigned to Myron Hoeckle.
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Jonathan Guillen Oct 16, 2006 01:40 PM 
WOU# 20050762[Edit Inv]  WOU# 20050761[Edit Inv]. Coach Ray would 
like these two laptops to have dvd burning 
software installed. The laptops will be around 
the office or on the coaches today and tomorrow.
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