Service Request Ticket

Service Request Information

CONTACT	Name	Orloff, Carole	Date	Oct 17, 2006 10:49 AM
	Department	Advancement & Foundation	Phone	88333
	Location		Email	fineart@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030627 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	HTC0Y41	Description	Dimension 4600, P4-2.80GHz
	Serial No.	HTC0Y41	Location	ITC 207 Storage (was UA Phonathon Student Station)
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:E9:FD:2E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Oct 18, 2006 11:05 AM	all good now... should hopefully stay that way	Add Attachment
Ronni Luchterhand	Oct 18, 2006 10:42 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Oct 18, 2006 10:42 AM	tried calling, no answer... as she should be in her office/office should be open, I'll head over and take a look anyway	Add Attachment
Courtney Wehner	Oct 18, 2006 10:40 AM	She called back and said that the exact thing is happening again today. It was fixed for her yesterday she said. She will be gone after 11:30 today but her office will be unlocked.	Add Attachment
Brian Smith	Oct 17, 2006 12:08 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Oct 17, 2006 12:08 PM	heading over.	Add Attachment
Courtney Wehner	Oct 17, 2006 11:08 AM	SHe has a meeting at 12:15 and she needs info from computer fro her meeting.	Add Attachment
Courtney Wehner	Oct 17, 2006 11:07 AM	She can open her e-mail but when she looks at a message it freezes up.	Add Attachment
Courtney Wehner	Oct 17, 2006 10:52 AM	Her icons are not in the right places. "svchost application error, memory cannot be read."	Add Attachment
Courtney Wehner	Oct 17, 2006 10:50 AM	SHe cannot use CD player and she can't get onto e- mail. SHe tried restarting her computer but the errors are still popping up. She uses the CD player mostly for her job she says.	Add Attachment