Service Request Ticket - # 17410

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2006 01:52 PM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030312[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 2.80GHz
Serial No. 4YS3N31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Office Pro 2003(installed as Office XP Pro)P0044702

Wired NIC 00:07:E9:3C:E5:E9

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Oct 19, 2006 10:36 AM 
****This is an email****
Thank you for your prompt response. 

Which program are you using?  The outbound server
on campus is cougar.wou.edu.  If you are using
Outlook (or something similar), you will need to
change the settings to the appropriate outbound
server.

Because you are under the WOU Domain, you are
connecting to the school server and would, thus,
be unable to contact any outside servers.  You can
try changing the outgoing server setting in your
program to see if it allows you access, but it
sounds unlikely to work.

Outbound: cougar.wou.edu
Inbound: sundown.wou.edu

Have a great day,
Ronni Luchterhand
IT Service Technician
(503)838-8925
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Ronni Luchterhand Oct 19, 2006 10:36 AM 
****This is an email****
I purchased wireless access, I have wireless
access, I can surf the web
and check my school email.  That is not the issue.
 The issue is that
while on the campus network, I cannot send email
through
mail.weilandhomes.com using my email program. 
Always tells me that it
cannot be found.  I can log into it through the
web interface and ping
it.  It works correctly everywhere but here and I
was wondering if it
was blocked for some reason.

I do prefer contact through email and my V# is
V00153199

Thomas
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Ronni Luchterhand Oct 19, 2006 10:18 AM 
called left message... machine was fine.  told him
why we couldn't put a thin client in.  also told
him that if we didn't hear back from him by
tomorrow morning, we would be closing the task. 
Gave him the task number and said he could call us
to reopen the task later.
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Ronni Luchterhand Oct 19, 2006 09:29 AM 
logged on just fine, meeting going on in tech
area, will call him later
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Ronni Luchterhand Oct 19, 2006 09:00 AM 
Task reassigned to Ronni Luchterhand.
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Adam Bates Oct 18, 2006 01:53 PM 
He is wondering if it can be replaced with a thin-
client.
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