Service Request Ticket - # 17437

Service Request Information

CONTACT Name Willis, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2006 12:42 PM
Department Creative Arts Phone 88461
Location Email willisk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031362[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description C912N Color Laser Printer
Serial No. 321A1FS Location PDR

Model C912N Hostname
Notes 28PPM, color laser Ink/Toner Refill

Wired NIC 00:04:00:9B:74:30

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Kevin Elmore Mar 09, 2007 09:47 AM 
We told Mary Miller (in Karen Willis' position) 
that the printer maintenance kit would have to 
wait until it was really a problem, and now it is.
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Michael Orr Oct 31, 2006 02:53 PM 
Task reassigned to Joe Crowe.
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Michael Orr Oct 31, 2006 02:51 PM 
Diane Tarter's system is set up on the loaner
printer. Something still needs to be figured out
to replace their regular printer, but Joe said
that it was something they'd have to pay for.
Leaving the ticket open for now.
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Michael Orr Oct 31, 2006 02:37 PM 
Task reassigned to Michael Orr.
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Michael Orr Oct 31, 2006 02:37 PM 
Heading over there to set up her machine.
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Audrey Macken Oct 27, 2006 09:42 AM 
She called to check the status of this.
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Michael Orr Oct 24, 2006 04:57 PM 
Called to see if Diane Tarter was in so we could
get the last machine set up to this printer but no
one answered. Called Diane Tarter's number and
asked her to call us with times the machine will
be there for us to set up the printer.
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Brian Smith Oct 24, 2006 08:07 AM 
the conference room computer has been set up with 
the new printer.
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Michael Orr Oct 19, 2006 04:15 PM 
I've updated inventory to reflect the current
location of the loaner printer. The lexmark is
still in their copy room.
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Michael Orr Oct 19, 2006 04:14 PM 
Lexmark printer was broken. Either the printer
itself or the magenta tonger cartridge was broken
and there was toner all over the inside. I vacumed
up as much as I could then brought over a loaner.
HP Laserjet 4100 WOU#20010539[Edit Inv].

All their computers are now set to print to this
printer under the name 140.211.115.54 on the macs
and just HP LaserJet 4100 on the PCs.

There are two machines that still need to have the
printer set up. Diane Tarter needs to have it
added to her machine and the machine in the
conference room needs to have it set up. The room
was in use when I was over there. Karen said she'd
call tomorrow to have someone come over for those
two machines.
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Michael Orr Oct 19, 2006 02:18 PM 
Heading over there.
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Michael Orr Oct 19, 2006 02:18 PM 
Task reassigned to Michael Orr.
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Joan Guralnick Oct 19, 2006 12:51 PM 
It is happening to every print job.
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