Service Request Ticket

Service Request Information

CONTACT	Name	Bledsoe, Karen	Date	Oct 20, 2006 10:31 AM
	Department	Natural Science Division	Phone	88036
	Location		Email	bledsoek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060213 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	4P2CVB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Dreamweaver v8 from P0059145
	Wired NIC	00:13:72:A4:CB:FD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Oct 30, 2006 12:17 PM	this was completed	Add Attachment
Michael Orr	Oct 26, 2006 02:20 PM	Task reassigned to Brian Smith.	Add Attachment
Michael Orr	Oct 26, 2006 02:20 PM	The old machine was in the fee payment hallway when I came on shift. I'm assuming it got set up. I put a piece of tap on the box saying what task it was from. Was there anything else that needed to be done with the new box? I've updated inventory. Joe said to place this under Brian. Here ya go.	Add Attachment
Michael Orr	Oct 25, 2006 12:56 PM	Got it on the network. All updates done for OS and office. Still needs to have Karen made an admin on the box, printer setup, and have Dreamweaver installed.	Add Attachment
Joe Crowe	Oct 24, 2006 10:30 AM	Imaged...on ghosting table	Add Attachment
Tricia Flaherty	Oct 20, 2006 10:36 AM	I will be putting a station in Tech inbox for GFA install for NS220 Karen Bledsoe, old station info is on form please remember to update inventory of both old and new equipment and mark old station as GFA so that it is not redistributed	Add Attachment