Service Request Ticket - # 17465

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2006 12:26 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060099[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. 0620YB033E Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:92:9A

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Courtney Wehner Oct 24, 2006 10:07 AM 
She called in and said that she wanted to know 
the status of this task. When I told her that it 
had been completed she wanted to know what was 
done to resolve it. I was not able to tell her 
because there was no note.
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Joe Crowe Oct 20, 2006 04:38 PM 
Task reassigned to Joe Crowe.
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Jonathan Guillen Oct 20, 2006 12:27 PM 
The two students, Holly Bochsler and Courtney 
Stowell are working on two thin clients 
(20060099[Edit Inv], 20060101). Both of them printed 
documents around the same time but the print jobs 
appeared in the other persons print queue. After 
refreshing the print job list they now have print 
jobs from computers in the Warner University 
Center.
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