Service Request Ticket

Service Request Information

CONTACT	Name	Edwards, Leta N.	Date	Oct 20, 2006 12:47 PM
	Department	Advancement & Foundation	Phone	88149
	Location		Email	edwardsl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020660 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4, 2.80 GHz
	Serial No.	B77KW21	Location	PDR
	CPU	Pentium 4-2.26GHz
	OS	Unknown	Software	office XP Pro from P0042963, Adobe Creative Suite Prem from P0049693 moved to W#20060232
	Wired NIC	00:07:E9:77:BD:D3

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Oct 31, 2006 11:09 AM	started the service and ran windows and office updates.	Add Attachment
Brian Smith	Oct 31, 2006 10:19 AM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Oct 31, 2006 09:28 AM	she will be there today, if she is not there, then Jenny next door will help you.	Add Attachment
Courtney Wehner	Oct 31, 2006 09:27 AM	She called in and said that this was never working and she does not know why it is closed. She said that someone did come in and worked on it, and told her that it was working. But once she tried using it, it did not work.	Add Attachment
Joe Crowe	Oct 23, 2006 11:59 AM	the audio service had stopped.	Add Attachment
Joe Crowe	Oct 23, 2006 11:39 AM	Task reassigned to Joe Crowe.	Add Attachment
Jonathan Guillen	Oct 20, 2006 12:49 PM	She tried to play some kind of music or sound but heard nothing. Jim Birkin looked into windows audio devices control panel for her and says that windows reports no audio devices.	Add Attachment