Service Request Ticket - # 17491

Service Request Information

CONTACT Name Edwards, Leta N.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2006 12:53 PM
Department Advancement & Foundation Phone 88149
Location Email edwardsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020660[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. B77KW21 Location PDR

CPU Pentium 4-2.26GHz


OS Unknown Software office XP Pro from P0042963, Adobe Creative Suite Prem from P0049693 moved to W#20060232

Wired NIC 00:07:E9:77:BD:D3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Oct 24, 2006 09:37 AM 
sound for net was working fine, but the network
drives were not showing up.  Ended up disabling
the network card, restart, kick out of domain,
restart, enable network, back to domain, restart
and fixed.
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Brian Smith Oct 24, 2006 09:27 AM 
Task reassigned to Ronni Luchterhand.
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Joe Crowe Oct 23, 2006 05:53 PM 
Please also ask Leta about her sound via IE or
Firefox.  I fixed her CD audio, but she said that
she still isn't hearing audio "from the internet"
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Tricia Flaherty Oct 23, 2006 12:53 PM 
I will put invoice and memory in Tech inbox
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