Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Oct 23, 2006 01:08 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031218 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	C912N Color Laser Printer
	Serial No.		Location	PDR
	Model	C4267A	Hostname
	Notes	2000 sheet Media tray/feeder, printer mailbox-2000 sheets in 8 tray(s), Document feeder-100 envelopes, 32PPM Maintenance Kit & Fuser #C3914A-BB from P0064584 2-2008	Ink/Toner Refill

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 23, 2006 05:37 PM	order # 2577	Add Attachment
Joe Crowe	Oct 23, 2006 05:36 PM	part ordered	Add Attachment
Joe Crowe	Oct 23, 2006 04:42 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Oct 23, 2006 04:42 PM	duplexer unit is bad.	Add Attachment
Jonathan Guillen	Oct 23, 2006 01:27 PM	**This is an email** Hello again, I just found out from Jim Birken that Joe took a look at Mallard while he was over here earlier. It's currently jammed and everytime we clear it, it jams again. So, I'm leaving it in it's current jammed state until Joe can come take a peek again. :o) Thank you! Cara	Add Attachment
Jonathan Guillen	Oct 23, 2006 01:08 PM	**This is an email** Mallard (WOU #20031218) is jamming repeatedly without any visually jammed paper. I can't find anything wrong with it, paper-wise. Can you please check it out for us and find out why it's jamming? I have unplugged it and re-initialized it several times today - this helps, but only temporarily...then it starts all over again. We now can't get it to print at all. Thank you! Cara	Add Attachment