Service Request Ticket

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Service Request Information

CONTACT	Name	Woodard, Liam	Date	Oct 23, 2006 03:56 PM
	Department	Health & Exercise Science	Phone	88448
	Location		Email	woodardl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020793 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 800MHz w/ builtin 15in display #M9105LL/A
	Serial No.	W8321126-P19	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	microsoft office X from P0043102

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Nov 09, 2006 10:28 AM	this task is complete	Add Attachment
Brian Smith	Nov 09, 2006 09:27 AM	called and left a message letting him know that he can either call here or come and pick the speakers up from the helpdesk.	Add Attachment
Brian Smith	Nov 08, 2006 02:17 PM	delivered. He needs speakers that I will deliver tommorow.	Add Attachment
Brian Smith	Nov 08, 2006 01:28 PM	Task reassigned to Brian Smith.	Add Attachment
Joan Guralnick	Nov 08, 2006 01:18 PM	He called back and I transferred hiom to Brian	Add Attachment
Michael Orr	Nov 01, 2006 11:47 AM	Called Liam to make sure the room would be open for us. Got vm. left message.	Add Attachment
Ronni Luchterhand	Nov 01, 2006 10:46 AM	computer is under the tech outbox w/note: ready to deliver (and SR#)	Add Attachment
Ronni Luchterhand	Nov 01, 2006 10:42 AM	ran updates, checked installs, everything seems ready to go now. Put into domain.	Add Attachment
Ronni Luchterhand	Nov 01, 2006 09:40 AM	ghosting, also called and left a message for Liam that we were working on it as we recently recieved the machine and need time to set it up	Add Attachment
Ronni Luchterhand	Oct 31, 2006 10:08 AM	WOU#20020551	Add Attachment
Ronni Luchterhand	Oct 31, 2006 08:59 AM	putting this in the gen-pop in case I cannot get to it today.	Add Attachment
Shaun Gatherum	Oct 30, 2006 02:23 PM	Task reassigned to Ronni Luchterhand.	Add Attachment
Shaun Gatherum	Oct 30, 2006 02:23 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Shaun Gatherum	Oct 30, 2006 02:23 PM	Put on Ronni's Desk	Add Attachment
Audrey Macken	Oct 30, 2006 12:39 PM	Jeremiah Robbins, 88448, called to see if there is anything they could do on their end to speed up the process.	Add Attachment
Ronni Luchterhand	Oct 25, 2006 09:31 AM	Task reassigned to Shaun Gatherum.	Add Attachment
Ronni Luchterhand	Oct 25, 2006 09:31 AM	Shaun... you weren't at your desk... got one lying around? WOU#?	Add Attachment
Joe Crowe	Oct 24, 2006 08:57 AM	We can swap with a 4550...see Shaun G to get one.	Add Attachment
Jonathan Guillen	Oct 23, 2006 03:57 PM	Mac is located in NP 208. No one in their office knows how to use a Mac so they'd like to replace it with a PC.	Add Attachment