Service Request Ticket - # 17506

Service Request Information

CONTACT Name Shawn, Adelka   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2006 03:56 PM
Department Deaf Studies and Professional Studies Phone 88322
Location Email shawna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010860[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 254HK11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Office XP PRO from P0037777

Wired NIC 00:02:B3:AA:E3:FD

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact 88925

Tracking

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UCS Tech
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Entered by Date Memo
Paul Lambert Oct 31, 2006 02:48 PM 
walked her through accuont lookup.  It works for 
her now.
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Ronni Luchterhand Oct 31, 2006 09:35 AM 
called, left vm
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Brian Smith Oct 26, 2006 08:21 AM 
called and got a voicemail.
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Michael Orr Oct 24, 2006 04:40 PM 
Called. Tried to catch her before she left, but
got vm. Left a message asking her to call us with
when she'll be on campus so we can have her there
while we work on the problem.
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Audrey Macken Oct 24, 2006 03:59 PM 
'The system could not log you on, make sure 
username and damain are correct.' Other people 
have been able to get on this computer, and she 
can log on to other computers, but not this one. 
She is only in one afternoon a week and will only 
be in for another half hour today.
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