Service Request Ticket

Service Request Information

CONTACT	Name	Schalock, Mark D.	Date	Oct 25, 2006 10:51 AM
	Department	The Research Institute	Phone	88777
	Location		Email	schalom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20041039 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Dell Computer - 4600- TRI Purchased- TRI# 87321020
	Serial No.		Location	Robin Barbier
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009, QSR Nvivo8 from VISA2009001082
	Wired NIC	00:11:11:1F:F8:9A

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Oct 30, 2006 12:27 PM	Reset the password and added Mark	Add Attachment
Ronni Luchterhand	Oct 30, 2006 09:24 AM	Task reassigned to Joe Crowe.	Add Attachment
Ronni Luchterhand	Oct 30, 2006 09:24 AM	he's not on the list to be able to alter the calendar. When we tried to add him under her username, it gives an error: could not change calendar. She does not know the password to todd_brick, and neither does Shaun. Was hoping you might...	Add Attachment
Ronni Luchterhand	Oct 30, 2006 09:11 AM	called Nancy, heading over	Add Attachment
Joe Crowe	Oct 27, 2006 04:14 PM	She won't know off of the top of her hed. Go over and have her log in to WebMail.	Add Attachment
Joe Crowe	Oct 27, 2006 04:13 PM	I wonder if Nancy Ganson has restricted access to it. Please check with her.	Add Attachment
Courtney Wehner	Oct 25, 2006 10:53 AM	He will be in all day. Except meeting from 1:30- 2:30p	Add Attachment
Courtney Wehner	Oct 25, 2006 10:53 AM	When he does a search for the rooms'calendars, he can find only two of the three rooms on there. but when he tries to subscribe to Todd_Brick it tells him that the calendar does not exist.	Add Attachment