Service Request Ticket

Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Oct 25, 2006 12:19 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020682 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	C955X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshop v7 from P0042816, Macromedia Dreamweaver MX from LIB licenses, Acorbat 6 pro from LIB licenses
	Wired NIC	00:07:E9:78:55:F1

TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Oct 30, 2006 10:09 AM	Task reassigned to Ronni Luchterhand.	Add Attachment
Ronni Luchterhand	Oct 30, 2006 10:09 AM	called Teresa to confirm that they were taking care of this... closing task	Add Attachment
Paul Lambert	Oct 27, 2006 04:06 PM	looks like telecom needs to re-pull the wire to this jack	Add Attachment
Paul Lambert	Oct 27, 2006 10:30 AM	Task reassigned to Paul Lambert.	Add Attachment
Paul Lambert	Oct 27, 2006 10:30 AM	It works now set to 10Mbps. This is not a solution, but a work around. I'll work with Telecom to replace the patch cables and troubleshoot.	Add Attachment
Paul Lambert	Oct 27, 2006 09:55 AM	If I set the switch port (switch-library3 C10) to 10Mbps it works fine (for 10Mbps). At 100Mbps, it slows down to a crawl.	Add Attachment
Brian Smith	Oct 26, 2006 08:53 AM	seems strange. It doesn't always recognize that the cable is plugged in. It looks like a second network card was added in a previous task. I contacted telecom to make sure that the wireing was secure and was not causing any problems.	Add Attachment
Brian Smith	Oct 26, 2006 08:26 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Oct 26, 2006 08:24 AM	Task reassigned to Adam Bates.	Add Attachment
Adam Bates	Oct 25, 2006 12:22 PM	Error: Local area connection 4 & 5, a network cable is unplugged. She has checked her network cables and they seem to be in place.	Add Attachment