Service Request Ticket - # 17525

Service Request Ticket - # 17525

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Service Request Information

CONTACT	Name	Blunck, Russ	Date	Oct 26, 2006 09:10 AM
	Department		Phone	88160
	Location		Email	blunckr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030670 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	2RC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:58:A8

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Nov 10, 2006 03:20 PM	delivered	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 03:04 PM	brain wasn't aware of any special software and he was not here today so I was unable to confirm I guess he will tell us if something is missing on Monday.	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 02:48 PM	updated.	Add Attachment
Jonathan Guillen	Nov 10, 2006 02:24 PM	Recieved a call. They need the PC back as soon as possible as they do lots of work on monday.	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 02:22 PM	unable to boot from CD Rom devices... spare or other cables, moved HDD into another system and ghosted it.	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 02:22 PM	ghosted...	Add Attachment
Myron Hoeckle (Student)	Nov 10, 2006 02:21 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Brian Smith	Nov 10, 2006 11:49 AM	Task reassigned to Brian Smith.	Add Attachment
Joe Crowe	Oct 31, 2006 02:39 PM	Gives prompts for debug...sound issues	Add Attachment
Joe Crowe	Oct 31, 2006 02:39 PM	Friday the 10th of Nov	Add Attachment
Lance Cummins	Oct 26, 2006 01:44 PM	Is also having some software issues would like that checked out. Needs Contribute installed on computer as well	Add Attachment
Joan Guralnick	Oct 26, 2006 09:11 AM	**This is an email** Hi Joani!!! I tried calling, but gave up after Theresa's third "You have reached....." Anyway, I am moving from my closet to Cheryl's old office, probably on Friday. Can I schedule your people to come take my computer then and reghost it? And of course, then move it. I will be out of the office all day on Friday, so that seems like a good time to do this, but I also REALLY need my computer on Monday, so if it can't be fixed and moved by Monday am, then we will schedule it for another time. I have lost sound, and it comes up with several bad prompts whenever I log on ("Debug this, debug that"). The bar code number is 20030670. Thanks!! Russ	Add Attachment