Service Request Ticket - # 17530

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2006 11:16 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051069[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
Serial No. 1JB2V91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Windows XP Pro Software no MS Office pkg purchased Install StarOffice 8

Wired NIC 00:15:C5:10:4D:2D


Wireless NIC 00:16:CE:45:62:28

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Oct 26, 2006 04:26 PM 
Only took about 45 seconds. Deleted it again and
took the laptop back over. Looks like it's working
fine and was just having trouble creating new
profiles temporarily. It's working fine now.
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Michael Orr Oct 26, 2006 04:17 PM 
Connected just fine after a profile was made. No
problem logging in through wireless. Deleted my
profile and rebooted. Trying to log in via
wireless without a local profile on the machine.
Going to see how long it takes.
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Michael Orr Oct 26, 2006 03:45 PM 
Plugged in a cable and it logged into MASH just
fine. Looks like the long delay had to do with
setting up the local profile for the user. Going
to try again with wireless and see if it's any
faster after a profile's been made.
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Michael Orr Oct 26, 2006 03:34 PM 
Task reassigned to Michael Orr.
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Michael Orr Oct 26, 2006 03:34 PM 
You can log into the local machine as woustudent
without any problem and use the internet which
Angie thought they weren't supposed to be able to
do. You can NOT log into MASH. Just sits at the
loading screen forever. Brought it back. Going to
plug it in and let it try to log in. See how long
it goes.
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Michael Orr Oct 26, 2006 03:06 PM 
Heading over to take a look at it. This is one of
the checkout laptops, not hers specifically.
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