Service Request Ticket - # 17588

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2006 01:40 PM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040992[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 Processor 540
Serial No. FZ8MS71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0053572,

Wired NIC 00:12:3F:88:2A:CA


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public

Entered by Date Memo
Ronni Luchterhand Nov 07, 2006 10:06 AM
called to check in, it was working
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Ronni Luchterhand Nov 03, 2006 09:18 AM
called, Larry wasn't in.  I will call back early
next week to see how the other keyboard is working
with the computer
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Ronni Luchterhand Nov 01, 2006 09:09 AM
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Nov 01, 2006 09:09 AM
took over a temp keyboard.  It doesn't seem to be
the computer because the mouse continued working.
 He is going to try the (mac) keyboard and let us
know if it stops working, or we will make contact
in a couple days to verify that it is working.
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Joan Guralnick Oct 31, 2006 01:40 PM
It takes a reboot to get it recognized.
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