Service Request Ticket

Service Request Information

CONTACT	Name	Wildfang, Connie	Date	Oct 31, 2006 02:59 PM
	Department	College of Education	Phone	88689
	Location		Email	wildfangc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020767 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 Series, Intel P4-2.8GHz
	Serial No.	BRHNF31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office XP Pro from P0043102, Dreamweaver MX from P0043066 upgraded to Dreamweaver v8 from P0059359
	Wired NIC	00:07:E9:6A:04:96

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Nov 01, 2006 11:39 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Nov 01, 2006 11:39 AM	Went over and got things set up for her. She just needed it to default to one folder deeper on the X drive instead of just the root. Took care of that for her and added a shortcut to the quicktask bar. Closing ticket.	Add Attachment
Courtney Wehner	Nov 01, 2006 09:44 AM	She needs to have her settings corrected. She is having little problems after DW8 was installed last night. She said that she e-mailed Mike Orr also. She said to call first because she will be in and out.	Add Attachment
Michael Orr	Oct 31, 2006 05:35 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Oct 31, 2006 05:35 PM	Used remote connection and got the software installed and set up. Emailed her asking her to call the helpdesk with any problems/questions. Closing ticket.	Add Attachment
Michael Orr	Oct 31, 2006 04:53 PM	Going to head over there and install this at about 5:10.	Add Attachment
Tricia Flaherty	Oct 31, 2006 02:59 PM	Dreamweaver 8 can be found at T:\Macromedia\Dreamweaver\Dreamweaver 8	Add Attachment