Service Request Ticket - # 17603

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2006 10:57 AM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060212[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. BP2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Corel Word Perfect Office Pro 2002 from P0037248

Wired NIC 00:13:72:A4:CA:AB

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 02, 2006 11:57 AM 
I didn't do anything. When I remoted into the 
computer she was on the phone, I checked the 
volume control and had her turn up the volume on 
the speaker then had windows play the astrisk 
sound (or whatever) from the sound control panel.
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Joe Crowe Nov 02, 2006 11:06 AM 
what did you do to solve...what was the issue?
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Brian Smith Nov 02, 2006 09:04 AM 
Task reassigned to Brian Smith.
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Brian Smith Nov 02, 2006 09:04 AM 
done
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Michael Orr Nov 01, 2006 11:25 AM 
Called trying to catch her before she left, but
she's heading out. Try to get her between 1-2:30.
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Courtney Wehner Nov 01, 2006 10:58 AM 
She thinks that the sound has just not be set up 
yet. She is in her office from now-11:30 and back 
at 1p-2:30p and then tomorrow most of the day.
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