Service Request Ticket - # 17616

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2006 03:47 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060215[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 6P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:C8:B1

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 20, 2006 02:51 PM 
delivered.
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Brian Smith Nov 20, 2006 01:15 PM 
Task reassigned to Myron Hoeckle.
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Audrey Macken Nov 20, 2006 12:39 PM 
She called to see if anyone was coming by. She 
will also be in from 2 to 3 today.
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Joe Crowe Nov 15, 2006 01:11 PM 
Task reassigned to Brian Smith.
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Adam Bates Nov 14, 2006 06:18 PM 
She won't be available until Monday at 12:00.
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Michael Orr Nov 14, 2006 02:30 PM 
She did ask if we could come tomorrow. Forgot to
mention that. I forgot to ask her what time
tomorrow (BAD TECH!) so I called and left a vm
asking her to call in and let us know.
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Michael Orr Nov 14, 2006 02:28 PM 
Called her and she requested that we NOT come
today. She said she has stuff on the hard drive
(BAD USER!) and she wants to have time tonight to
back it up before we come with the GFA machine.
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Michael Orr Nov 14, 2006 02:16 PM 
Task reassigned to Michael Orr.
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Joe Crowe Nov 14, 2006 12:50 PM 
User in today @ 2
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Joe Crowe Nov 14, 2006 12:05 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Nov 03, 2006 06:56 PM 
All set to deliver
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Joe Crowe Nov 03, 2006 04:26 PM 
Task reassigned to Myron Hoeckle.
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Tricia Flaherty Nov 01, 2006 03:47 PM 
W#20010829[Edit Inv] cpu and W#20010838[Edit Inv] 17" CRT monitor 
will be replaced by W#20060215[Edit Inv] Optiplex and 
20060325[Edit Inv] 19inch FP, I will put GFA setup sheet 
and computer/monitor in Tech Inbox  You can use 
Debbie Braun as a secondary contact at 88906.  
Please record MAC Address
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