Service Request Ticket - # 17639

Service Request Ticket - # 17639

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Service Request Information

CONTACT	Name	Frankenberger, Kristina	Date	Nov 02, 2006 02:04 PM
	Department	Business/Economics Division	Phone	88720
	Location		Email	frankek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030812 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5B:04

TECHS	Submitted by	Lance Cummins	Contact	lcummins06@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Nov 28, 2006 02:43 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Nov 28, 2006 02:43 PM	he's all set up. He knows he needs to purchase a toner cartridge to take care of the line problem and I got it to default to paper tray two for him. closing ticket.	Add Attachment
Michael Orr	Nov 28, 2006 02:21 PM	Got ahold of him finally. Turns out the problem now is that it's defaulting to the wrong printer tray. Going over there to check it out.	Add Attachment
Michael Orr	Nov 15, 2006 11:43 AM	Forwarded email to ucstechinfo and joe.	Add Attachment
Michael Orr	Nov 14, 2006 04:42 PM	Sent him an email for more info since he hasn't called us yet.	Add Attachment
Michael Orr	Nov 09, 2006 03:33 PM	Forgot to mention it in my last note, but I called and he wasn't in. Left a vm asking him to call back in and let us know what the problem is.	Add Attachment
Michael Orr	Nov 09, 2006 03:15 PM	The last problem with the printer of WOU#20030484 was that it was printing some lines on the paper when it printed. Joe showed me how to check if the toner cartridge or fusor was doing this. I went over and checked it out and it appeared to be the toner cartridge. I told him it would need to be replaced and he said he'd order it. It sounds like it's possible it didn't fix the problem.	Add Attachment
Myron Hoeckle (Student)	Nov 08, 2006 08:33 AM	Joe and this professor (if I remember correctly) had some email shots fired. some background on the printer itself is SR:[17286],[17287] If my memory is correct this is the UNACCEPTABLE guy.	Add Attachment
Joan Guralnick	Nov 03, 2006 10:27 AM	Task reassigned to Joe Crowe.	Add Attachment
Joan Guralnick	Nov 03, 2006 10:27 AM	We searched for an original task and could not find one under Frankenberger or Olson. It also sounded like he was returning a tech call to us. If you want this task to wait until next thursday I will ask Lance to get more information.	Add Attachment
Ronni Luchterhand	Nov 03, 2006 09:05 AM	more information would be nice. Sounds like a possible duplicate task, if we had some more info like WHY the printer is in the task list, then we can match it up with the alt task or take careof it on its own.	Add Attachment
Ronni Luchterhand	Nov 03, 2006 09:04 AM	Task reassigned to Joan Guralnick.	Add Attachment
Lance Cummins	Nov 02, 2006 02:05 PM	Printer 20030484 Will be in office till 3 He called for Mike I am not sure which one.	Add Attachment