Service Request Ticket - # 17666

Service Request Information

CONTACT Name Vickers, LouAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2006 11:01 AM
Department President’s Office Phone 88888
Location Email vickersl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040655[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 74T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751,Dreamweaver MX 2004,Publisher,Acrobat6 Pro Upgraded to Acrobat 7 Pro from P0057703 6/2006, PL/SQL developer, OmniPage Pro Office v. 14.0 #E709A-F00-14.0 from P0047841

Wired NIC 00:11:43:BB:12:CC

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 03, 2006 03:35 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 03, 2006 03:35 PM 
installed remotly
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Tricia Flaherty Nov 03, 2006 11:06 AM 
this is an interesting install in that Acrobat 
Pro 7 was moved from this machine(was Jan 
Carlson's) to Heather Scott I think sometime this 
summer but the move was never documented...So 
they decided that LouAnn still needs Acrobat Pro 
so they have purchased a second license
(order#2542) so it will need to be reinstalled on 
this station...I have updated both the txt file 
and inventory record to correctly reflect both 
licenses and install can be found at T:\Adobe 
Acrobat\Acrobat  Pro 7 is in CS
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