Service Request Ticket - # 17672

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2006 01:34 PM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030823[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:10:FD

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 08, 2006 08:24 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 08, 2006 08:24 AM 
called no one home, left her a message that it is
the JVM, and that the new banner runs off it, if
she does want us to install it she will call.
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Joe Crowe Nov 03, 2006 02:40 PM 
called...she has a msg to call me back.
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Brian Smith Nov 03, 2006 01:46 PM 
she was busy. and will be available in 15 or 20 
minutes
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Jonathan Guillen Nov 03, 2006 01:35 PM 
When she tries to log into the new Banner, a 
windows dialog box pops up asking her to install 
additional software. She would like some guidance 
on whether or not it is safe to install this 
software.
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