Service Request Ticket - # 17673

Service Request Information

CONTACT Name Ival, Mag   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2006 02:13 PM
Department Humanities Division Phone 89425
Location Email ivalm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030651[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. D560Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:F9:87

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Nov 07, 2006 09:51 AM 
did a wsus.
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Brian Smith Nov 07, 2006 09:16 AM 
Task reassigned to Brian Smith.
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Jonathan Guillen Nov 03, 2006 02:17 PM 
User is available 9-10 Monday, Tuesday, 
Wedensday. She says she had this issue eariler 
this week, called, and had it fixed, but it has 
now returned. I could not find a previous service 
request under the users name in either a current 
or historical search.
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