Service Request Ticket - # 17675

Service Request Information

CONTACT Name Young, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2006 03:52 PM
Department Center for Academic Innovation Phone 88895
Location Email youngn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040961[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. 8YM3Q71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053370

Wired NIC 00:12:3F:D8:99:6F


Wireless NIC 00:12:F0:88:A8:0B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Dec 14, 2006 03:42 PM 
Dell back from Dell.  Replaced Mobo, KB and modem.
 Add Attachment
Courtney Carlson Dec 14, 2006 01:04 PM 
Notified Joe.
 Add Attachment
Courtney Carlson Dec 14, 2006 01:03 PM 
She is wondering when she will get her laptop 
back that she had an issue with. She has been 
using a loaner for a couple of weeks now.

Date: December 14, 2006 At 12:49 Memo: on campus 
able to log in, and responding to emails works. 
New IBM computer wont allow her to 
respond to email.
Add Attachment
Adam Bates Nov 29, 2006 01:48 PM 
Called back. Is wondering whats going on with her 
machine.
 Add Attachment
Brian Smith Nov 08, 2006 03:21 PM 
Task reassigned to Joe Crowe.
 Add Attachment
Brian Smith Nov 08, 2006 03:21 PM 
she has the temp machine. we just need to repair 
her old one.
 Add Attachment
Cinthya Mendez Nov 08, 2006 02:46 PM 
She called to check on her status...
 Add Attachment
Tricia Flaherty Nov 03, 2006 03:58 PM 
I wenmt to replace her recalled Dell battery and 
got more then I bargained for...She was having 
trouble logging in  and had different email and 
network passwords so I was gonna help her with 
account lookup But I couldn't login either cause 
the numbers keys were not all functioning...so I 
tried external keyboard but it was apparent the 
keyboard was totally on the fritz and causing 
other issues once you got it to boot...I have put 
it in a TECH INBOX to be checked out and Have 
also put a loaner laptop(UCS W#20031217) there as 
well.  She will need help still with getting her 
email and login straightened out and making sure 
that the loaner gives her access to everything 
she needs to work as this is her only station in 
ITC205A(no desktop)
 Add Attachment