Service Request Ticket - # 17676

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2006 05:34 PM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030712[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FF:EE

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Nov 13, 2006 03:48 PM 
Ran ccleaner.
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Joe Crowe Nov 13, 2006 03:47 PM 
Task reassigned to Joe Crowe.
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Courtney Wehner Nov 13, 2006 09:06 AM 
She called back and wants to know if anything has 
been done yet. She will be in her office till 10a 
and then back agian at 2p. She would like an 
update.
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Jonathan Guillen Nov 03, 2006 05:35 PM 
****This is an email****
Hi,
I think I broke my PowerPoint program.  I asked 
it to open a large file (that it had constructed 
and saved successfully) and it refused.  I got 
the message "Not Responding" after the program 
name in the top blue bar.  I closed & next time I 
tried to open, it gave me the option of opening 
in Safe Mode.  I tried this but got "Not 
Responding" again.  The next time I tried, it 
said since it failed to open in safe mode, I 
should try "detect and repair."  This caused it 
to go thru a set up routine.  I was not given a 
chance to do any detection or repair, it just 
claimed that the set up had been successful.  
Checking the OK box took me back to square one.  
Not Responding, Safe Mode, Set Up.  I tried this 
several times and got nowhere.

My machine is 20030712[Edit Inv] in HSS 210B.  Can you help?

Thanks,
Robin
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