Service Request Ticket - # 17691

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2006 08:12 AM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040690[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. J4T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:0B:7B


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Nov 06, 2006 12:40 PM
svc on an optiplex. hopefully I fixed it with wsus
Add Attachment
Brian Smith Nov 06, 2006 12:15 PM
Task reassigned to Brian Smith.
Add Attachment
Courtney Wehner Nov 06, 2006 09:37 AM
He called back in and said that there is no voice 
coming off of his speakers either. 
Add Attachment
Courtney Wehner Nov 06, 2006 08:14 AM
"SVCHOST.exe" Then this morning when he logged on 
he got another error: "No network provider 
accepted the given network path" He said that it 
took a long time but it finally loaded his 
settings. He says that now it is running slowly. 
He brought me a copy of each of the error 
messages. I will have them here at the helpdesk 
if you need to look at them. 
Add Attachment