Service Request Ticket - # 17692

Service Request Ticket - # 17692

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Nov 06, 2006 08:18 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20010862 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 8200, Pentium 4-1.8GHZ
	Serial No.	236GK11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software	Office XP PRO from P0037777, Intervideo DVD software, Dell Picture Studio standard, MGI VideoWave 4 digital editing, DreamWeaver 4 single user license(P0035756)
	Wired NIC	00:06:5B:BB:9E:C1

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 13, 2006 10:32 AM	Delivered Cheryl's power cord and put borrowed cord back in tech laptop bag...I am throwing out Bad adapter away as it will not work	Add Attachment
Courtney Wehner	Nov 13, 2006 08:39 AM	She called and said that she is leavng at noon wanted the cord by then if possible, but she would still like someone to call her about the status. Thanks	Add Attachment
Tricia Flaherty	Nov 06, 2006 11:34 AM	I have submitted purchase request #2580 for a replacement and will take task off of hold when it comes in	Add Attachment
Ronni Luchterhand	Nov 06, 2006 11:07 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Ronni Luchterhand	Nov 06, 2006 11:07 AM	the charger she hasis the one that goes with the tech laptop (under the mac by Joe's desk). Will need to be picked up later. Told Brian, he will let the next technician know.	Add Attachment
Ronni Luchterhand	Nov 06, 2006 09:24 AM	sending email to Joe that new one needs to be ordered	Add Attachment
Ronni Luchterhand	Nov 06, 2006 09:24 AM	gave an error that machine would not run at full w/adapter. we're going to check in a little while that it is still charging battery	Add Attachment
Ronni Luchterhand	Nov 06, 2006 09:14 AM	I found one that was almost the same. The difference was that the "temp replacement" was a PA-6 family (original is a PA-9), and the Output was 3.5A (original 4.51A). All Voltage and Hertz are the same. Will try it as I have been unable to find any others	Add Attachment
Ronni Luchterhand	Nov 06, 2006 09:00 AM	looking for replacement	Add Attachment
Myron Hoeckle (Student)	Nov 06, 2006 08:51 AM	gave her a replacement brick that wasn't to spec, tried to locate another one ran out of time.	Add Attachment
Myron Hoeckle (Student)	Nov 06, 2006 08:32 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Nov 06, 2006 08:32 AM	on it	Add Attachment
Courtney Wehner	Nov 06, 2006 08:18 AM	She needs this ASAP. Her computer is dead right now so she cannot do any work.	Add Attachment