Service Request Ticket - # 17706

Service Request Information

CONTACT Name Marsaglia, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2006 10:38 AM
Department Computer Science Division Phone 88991
Location Email jcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030646[Edit Inv] (opens in a new window) Bldg/Room ITC 306C
Service Tag J660Y41 Description Dimension 4600, P4-2.80GHz
Serial No. J660Y41 Location John's Office

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:51:02


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Nov 17, 2006 11:46 AM
Done...removed old printer drivers
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Joe Crowe Nov 17, 2006 11:21 AM
Task reassigned to Joe Crowe.
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Audrey Macken Nov 17, 2006 11:13 AM
Portia called and said that she thinks he may be 
around until 2 today, but would like someone to 
call him and tell him what is going on.
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Audrey Macken Nov 17, 2006 09:20 AM
He is getting the same svc host errors and his 
computer is acting the same way it did when this 
originally started.
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Brian Smith Nov 06, 2006 11:59 AM
he had svc host errors. I ran svc this then did 
updates then ran the batch file that joe e-mailed 
us about.
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Brian Smith Nov 06, 2006 11:06 AM
Task reassigned to Brian Smith.
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Brian Smith Nov 06, 2006 11:06 AM
going to go take a look.
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Courtney Wehner Nov 06, 2006 10:39 AM
He is going to unplug the network and try to 
figure some things out he said. He will be there 
all day. 
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