Service Request Ticket - # 17711

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2006 11:58 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020192[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO; P0038916; Latitude C640 Mobile P4, 1.6GHz
Serial No. CYT7S11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software Office XP PRo from P0038977

Wired NIC 00:08:74:47:B8:B2

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Dec 13, 2006 08:54 AM 
she will talk to don.
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Myron Hoeckle (Student) Dec 13, 2006 08:52 AM 
now I am getting HDD fail, with the cdrom set to
slave...letting them know this may not be worth
saving.
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Myron Hoeckle (Student) Dec 13, 2006 08:39 AM 
windows repair may work need to hook up a cd rom.
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Myron Hoeckle (Student) Nov 17, 2006 08:52 AM 
laptop dropped off, bad monitor and a 'fixable'
tower...
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Myron Hoeckle (Student) Nov 15, 2006 08:13 AM 
left it on, returned to it and it was shutdown
again I'll look at power settings.
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Myron Hoeckle (Student) Nov 13, 2006 01:05 PM 
I left it up on Friday, when I returned today it
was turned off and not hot... not sure if it was
turned off or shutoff on its own.
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Myron Hoeckle (Student) Nov 10, 2006 04:39 PM 
it is setup on Brian's old desk, pray for no Fire
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Myron Hoeckle (Student) Nov 10, 2006 03:58 PM 
taking a look.
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Myron Hoeckle (Student) Nov 10, 2006 03:58 PM 
Task reassigned to Myron Hoeckle.
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Audrey Macken Nov 06, 2006 11:59 AM 
Another computer will not turn on, 2000135.
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